Refund Policy
VAP primarily sells digital 3D print files supplied in 3MF and STL formats. Products marked as Digital 3D Print File, Free Digital File, Digital Download or Digital 3D Print File Pack are digital products and no physical item is shipped.
Statutory rights
This policy does not limit mandatory statutory rights, including any applicable right of withdrawal and statutory remedies for defective or non-conforming digital content.
Digital products
Outside mandatory statutory rights, refunds for digital products are generally not offered after the file has been delivered or accessed because digital files can be copied and stored. Any early expiry of a statutory right of withdrawal applies only where the applicable statutory requirements have been met.
If a customer purchased the wrong file, cannot access a download, received the wrong file or believes there is a technical issue, the customer should contact VAP before opening a payment dispute. Each case will be reviewed individually.
Technical and fitment support
Print quality, material behaviour and final fitment depend on printer calibration, material choice, slicer settings, vehicle condition and installation method. Customers should test-fit printed parts before final installation and must not force parts into position.
Physical products
Specific return and refund conditions for physical products will be published before such products are offered publicly for purchase.
Contact
For support, contact vanalmsickparts@gmail.com and include the order information and a short description of the issue.